Snuggle Nest Shipping & Return Policy
Shipping Policy
At Snuggle Nest, we’re committed to delivering comfort for your pets as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are typically shipped the next available business day once processed.
Shipping Times
Estimated delivery times after dispatch:
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Canada & USA: 5–12 business days
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International: 7–20 business days (depending on location and customs processing)
Please note that delivery times are estimates and may vary due to carrier delays, holidays, or customs clearance.
Shipping Costs
Shipping fees (if applicable) will be calculated at checkout. We may also offer limited-time free shipping promotions on select products.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your Snuggle Nest package from our hands to your doorstep.
Return & Refund Policy
We want both you and your pet to be completely happy with your Snuggle Nest purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Item must be unused, unwashed, and in original packaging
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Proof of purchase is required
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Product must be in resellable condition
Non-Returnable Items
Certain items cannot be returned, including:
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Final sale or clearance items
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Gift cards
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Items that show signs of pet use, damage, or wear
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection.
If approved:
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Refunds are issued to your original payment method within 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
We’ll make it right as quickly as possible.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us and we’ll help you right away.
Contact Us
If you have any questions about your order, we’re here to help: